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Visitor

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1 Message

Sun, Jul 25, 2021 3:43 PM

Constantly losing dvr functions and having to reboot

Symptoms apply to live TV caching, any stream, any recording. Spoke to an operator 2 weeks ago who opened a case but heard nothing. My app says it cannot connect to the box most times thus occurs meaning I have to pull the plug to reboot. Any solutions to thus or is time to cut the cable? Yes, I got a brand new box about 2 months  no change. 

Responses

Visitor

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2 Messages

2 m ago

My screen freezes on all the network channels

Official Employee

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358 Messages

2 m ago

Hey there, @user_424166. I am sorry to hear you are still having issues with the DVR and such. I know how frustrating this can be. I'd love to help dig into this for you. Can you send me a PM with your name and address? 

 

To send a private message, please click on the chat icon on the top right next to the bell. Please make sure to send the message to our singular handle "Xfinity Support" and we will get back to you ASAP.

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