Confused About "Max"

I am confused about Max On Demand. There is a movie I'd like to watch that, according to everything I've read, is offered on Max On Demand. I thought Max was included in my plan and looking at my account seems to confirm this (screenshot says Max is included in my plan) yet this movie isn't showing up and I'm wondering if what Xfinity calls "Max" is somehow different from the "Max" that everyone talks about when talking about Max On Demand?

Just to be clear... even if we are already paying for and receiving Max/HBO, we do not get Max On Demand movies? So... what... only HBO movies are listed On Demand here? Isn't HBO and Max the same company? I'm sorry, I'm just very confused right now. Can someone offer some clarity on what exactly the "Max" that is "included" in this screenshot is supposed to be and how it differs, if at all, from what most people think of when they think of "Max" and it's On Demand component?

Responses

Oldest First

Selected Oldest First

XfinityMarcus

Official Employee

•

2.1K Messages

1 year ago

OldeFatGuy thank you for using the Community Forums page to reach out today. I understand that you are trying to access a program on Max and having some difficulty accessing it. In our household accessing your favorite streaming content can make or break an evening, so I know how impactful this can be. Can you share with me which movie in particular it is that you are trying to view? I know that Max itself is the larger entity and to my knowledge it encompasses Max On Demand and Live TV content.

7

0

OldeFatGuy

Contributor

•

182 Messages

1 year ago

So, no one can explain this to me? According to the forum, the last post in this thread was from XfinityVictor (or something like that) yet I can't see any such post, comment, or anything else from XfinityVictor. How is it that the forums show someone posted here, but there is no post here?

I'm asking because what if that was the post that answered my question? And if it's unclear at this point what my question was, I'll rephrase and ask again. I get "Max" included with my TV plan, a certain movie I want to watch is said to be streaming right now on Max, XfinityThomasC above says that he verified the movie was available to him through his TV box, but it's not showing up as available to me as I only stream and have no TV box, and I want to know why. Is it because I stream instead of have a TV and TV box? Or is it because there is something "different" about what Xfinity calls "Max" that is included with our TV plan and what everyone else thinks of when they say "Max." It must be one of those two right??? Either it's because I'm streaming instead of owning a TV and TV Box, or it's because we don't really get the same "Max" here that others who pay for the service directly from their website gets. It seems it must be one of those, or maybe not and it's something else entirely, but can anyone give me some sort of an explanation?

3

0

XfinityVictor

Official Employee

•

2.2K Messages

Nope, I was person that sent the last post and I will repeat what I posted requesting you to send us a DM:

"Thank you, can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. "

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

1 year ago

0

OldeFatGuy

Contributor

•

182 Messages

@XfinityVictor "I was person that sent the last post and I will repeat what I posted requesting you to send us a DM: "

Okay, please help me then because there is something very wrong on my end. I didn't see, AND STILL DON'T SEE, such a post. Could you take a screenshot or something and point out to me where it shows up because I'm not seeing it anywhere. I see this response (obviously since I'm responding to it) but I don't see the original one anywhere. Something to do with my browser? (Firefox).

Again, you just said "I will REPEAT WHAT I POSTED" and I can't see that anywhere. Please tell me why that post is not showing up on my browser (Firefox).

And someone is going to have to explain to me why I must resort to DM to get what should be a standard answer, WHAT VERSION OF MAX DOES XFINITY OFFER WITH IT'S TOP TIER TV PACKAGE? That should be a matter of public record, not requiring my account or anything else. But mainly, I want to know why the forums say you posted yesterday, you say you posted yesterday, and yet I still can't see the original post anywhere. Is it a Firefox issue?

1 year ago

0

XfinityAlyssaA

Official Employee

•

2.7K Messages

I'm sorry to hear about your frustrations trying to send us a DM @OldeFatGuy. Have you tried an alternate browser? We do typically recommend Chrome. Have you also tried clearing cache and cookies? Unfortunately, we don't have a way to upload a screenshot from our end. There should be a Direct Message icon in the top right hand corner but you may need to sign in as well. If you are not seeing it, I recommend trying an alternate device or web browser.

We are requesting a DM so we can take a look at the package you are subscribed to and your current subscriptions. We do not discuss account specific information publicly for security purposes.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

1 year ago

0

On Demand

OldeFatGuy

Confused About "Max"

XfinityMarcus

OldeFatGuy

XfinityVictor

OldeFatGuy

XfinityAlyssaA

New to the Community?