Contributor
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133 Messages
Confused About "Max"
I am confused about Max On Demand. There is a movie I'd like to watch that, according to everything I've read, is offered on Max On Demand. I thought Max was included in my plan and looking at my account seems to confirm this (screenshot says Max is included in my plan) yet this movie isn't showing up and I'm wondering if what Xfinity calls "Max" is somehow different from the "Max" that everyone talks about when talking about Max On Demand?
Just to be clear... even if we are already paying for and receiving Max/HBO, we do not get Max On Demand movies? So... what... only HBO movies are listed On Demand here? Isn't HBO and Max the same company? I'm sorry, I'm just very confused right now. Can someone offer some clarity on what exactly the "Max" that is "included" in this screenshot is supposed to be and how it differs, if at all, from what most people think of when they think of "Max" and it's On Demand component?
XfinityMarcus
Official Employee
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1.1K Messages
1 month ago
OldeFatGuy thank you for using the Community Forums page to reach out today. I understand that you are trying to access a program on Max and having some difficulty accessing it. In our household accessing your favorite streaming content can make or break an evening, so I know how impactful this can be. Can you share with me which movie in particular it is that you are trying to view? I know that Max itself is the larger entity and to my knowledge it encompasses Max On Demand and Live TV content.
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OldeFatGuy
Contributor
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133 Messages
29 days ago
So, no one can explain this to me? According to the forum, the last post in this thread was from XfinityVictor (or something like that) yet I can't see any such post, comment, or anything else from XfinityVictor. How is it that the forums show someone posted here, but there is no post here?
I'm asking because what if that was the post that answered my question? And if it's unclear at this point what my question was, I'll rephrase and ask again. I get "Max" included with my TV plan, a certain movie I want to watch is said to be streaming right now on Max, XfinityThomasC above says that he verified the movie was available to him through his TV box, but it's not showing up as available to me as I only stream and have no TV box, and I want to know why. Is it because I stream instead of have a TV and TV box? Or is it because there is something "different" about what Xfinity calls "Max" that is included with our TV plan and what everyone else thinks of when they say "Max." It must be one of those two right??? Either it's because I'm streaming instead of owning a TV and TV Box, or it's because we don't really get the same "Max" here that others who pay for the service directly from their website gets. It seems it must be one of those, or maybe not and it's something else entirely, but can anyone give me some sort of an explanation?
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