Visitor
•
1 Message
closed captions
I rented evil dead burn and couldn't get the closed captions to appear. 8 did all the basic stuff for fixing that like restarting my router and checking my settings and none of it worked. so then I rented lockbox, and the same thing happened and they closed captioning is working on regular shows and regular TV. I'm kind of mad and I want to refund and I've noticed that this has been an ongoing issue in the past which makes me even more mad and aggravated thankfully I'm not hard of hearing but someone that lives in my house is and that's just not acceptable.
XfinityJoe
Official Employee
•
1.4K Messages
2 hours ago
Good morning @user_8c6957, I am sorry to learn about the frustrating experience you had with CC during your recent movie rental. My son has 40% hearing loss, so we use CC often If you don't mind my asking, did you attempt to toggle the track by pausing the video and opening the audio, subtitles, or CC icon menu on your screen?
If you turn the captions off, then select your language track again, oftentimes the issue self-corrects after toggling the audio track.
0
0