1 Message
Closed account puchases not available
I had an account in NJ and moved. Services were supposed to be transferred over but were not and my old account was closed and the new one opened i cannot access any of the purchases I have made thru the old account and I have 30-40 movies and shows
XfinityJamesC
Official Employee
•
1.7K Messages
1 month ago
Greetings, @user_4cqst1! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear your purchases did not transfer to the new account, but you have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address currently associated with your account, and the previous address, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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