Contributor
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88 Messages
Cl14 error
Hey
So I have 2 Xfinity legacy boxes. About 5 days ago ondemand stopped working. Error message says cl 14. I've unplugged and plugged back in to no effect. I just renewed contract also. How to fix this? 2 tech's have not fixed this still.
CCStephanieK
Problem Solver
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909 Messages
4 years ago
Hello, @art3! Thank you for coming here to our forums for support with your On Demand error. I'd love to further review what may be causing this error for you. Please send us a chat message with your first and last name. The Peer to Peer chat icon is located at the top right of the Community Forum page, clicking on the chat icon will allow you to initiate a chat conversation with us directly. Please ensure you are sending your message to our 'Xfinity Support' handle.
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rizzi48
New Poster
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2 Messages
4 years ago
I continue to have this same issue with my service. Last week live tv started pixelating and blacking out. Now that seems to have been resolved by unplugging, tightening connections, and a useless call to customer service. Since the live tv started working better now the On Demand does not work and shows error code CL14. This has been going on for 4 days now with no On Demand service available. My neighbor has also commented that they are having similar issues. How do you get a service rep to understand the issue is in my area? I don't care if the outage maps say everything is good in my area. There is an issue with the service in my neighborhood. It is not isolated to my cable box.
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