Ginger5185's profile

New Poster


1 Message

Fri, Nov 6, 2020 5:00 PM

Charged for a movie I didn’t purchase

I was just charged $15.99for the movie gentleman and
I did not purchase it



Gold Problem Solver


22.4K Messages

7 m ago

If an employee doesn't help you here in the Forums, contact one of their Billing reps and ask them to issue a credit. Call them at the phone number on your bill or 1-800-Comcast, use one of the options at, or visit a Service Center or Xfinity Store if one is nearby (check locations and hours at

In addition to getting the billing corrected, consider setting up a Purchase Pin on each of your cable boxes/DVRs and in the Stream app and web portal to prevent this from happening in the future. See and/or and/or

New to the Community?

Start Here