Ginger5185's profile

New Poster

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1 Message

Fri, Nov 6, 2020 5:00 PM

Charged for a movie I didn’t purchase

I was just charged $15.99for the movie gentleman and
I did not purchase it

Responses

BruceW

Gold Problem Solver

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22.4K Messages

7 m ago

If an employee doesn't help you here in the Forums, contact one of their Billing reps and ask them to issue a credit. Call them at the phone number on your bill or 1-800-Comcast, use one of the options at https://www.xfinity.com/support/contact-us, or visit a Service Center or Xfinity Store if one is nearby (check locations and hours at https://www.xfinity.com/support/service-center-locations/).

In addition to getting the billing corrected, consider setting up a Purchase Pin on each of your cable boxes/DVRs and in the Stream app and web portal to prevent this from happening in the future. See https://www.xfinity.com/support/articles/parental-controls-non-x1 and/or https://www.xfinity.com/support/articles/x1-parental-controls-turn-puchase-protection-on-off and/or https://www.xfinity.com/support/articles/x1-manage-tv-settings-online.

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