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user_6071fb
1st Topic

Visitor

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2 Messages

Friday, October 28th, 2022 10:43 AM

Closed

Channel 428 Fix News

This is the only channel I have problems with. I see others do as well. Channel drops, goes in and out, looses audio, etc etc etc. not all the time but enough to make me believe it us intentional. Don’t bother responding. I’ll be switching to another subscriber. 

Question

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Updated 

3 years ago

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CCEdgardo

Problem Solver

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513 Messages

3 years ago

Hi there, @user_6071fb. Thank you for reaching out to us and creating a post. Please keep in mind that if the issue is with one specific channel and no other channels are having issues, it is with the broadcast of the channel itself. It is not with the service. Are any other channels having the same issue? 

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user_6071fb

Visitor

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2 Messages

@XfinityEdgardo​ thank you

3 years ago

0

XfinityBenjaminM

Official Employee

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2K Messages

@user_6071fb If you experience this issue with any other channels or any other portion of your services, please feel free to let us know.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

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