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user_a23b08
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9 Messages

Tuesday, November 23rd, 2021 5:03 AM

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Can't watch purchased season 4 of Yellowstone

I purchased season 4 of Yellowstone and episode 4 is not showing.

Called Xfinity several times with no clear answer, except that the show  Yellowstone has an outage.

This sounds made up to me .

I've never heard of such a thing as one tv show episode outage.

Went through all the [Edit - language] to no avail.

Anyone else have issues or a way for me to watch what I just paid for.

Episodes 1-3 played fine.

Episode 4 is just not there.

Question

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Updated 

3 years ago

 • Edited

9.1K

39

user_1a8dd7

Visitor

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1 Message

3 years ago

I've been trying to find out why I can't see episode 5 and was told their engineers are looking into the issue as they have had several complaints.  I was told it should be resolved on Dec 4. They are supposed to contact me then, and if they don't, I'll call again. Very frustrating!

1

CCMacey

Gold Problem Solver

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541 Messages

Good morning, @user_1a8dd7, and thank you for reaching out through our Community Forums page with your Yellowstone missing episode concerns. OnDemand content is available at the discretion of the content provider, and even purchased content may have episodes released at a later date.

 

I understand that you had previously talked with someone regarding your concerns and that you were waiting on a return call. If you would like additional assistance in looking into your concern, please send a Private Chat Message and we'll be glad to help. 

 

To send us a Private Chat Message, select the message icon in the top right corner and then search for Xfinity support. With our new Xfinity support chat, you do not need to input the name of a person. Just select “Xfinity Support” and you will be able to speak with the next available specialist.

I no longer work for Comcast

3 years ago

0

user_a45076

Visitor

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1 Message

3 years ago

I had the same issue. Had to upgrade my service and new 2 year contract to get Yellowstone on the Paramount network. Now they have 5 times as many television commercials and even selling local commercials. I also could get the episodes on demand until 4 days after it aired. I called them and they had no answers but they did tell me that i would not get a cancellation charge if i did it within 30 days of upgrading. I canceled my TV and Internet with them. Signed up for Dish and everything works perfect and ZERO TV commercials. 

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user_0c6eb6

Visitor

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1 Message

3 years ago

Same is happening to me and I keep being charged extra

1

CCGina

Official Employee

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800 Messages

I am sorry to hear that you all are experiencing trouble with season 4 of "Yellowstone," @user_0c6eb6. Are you missing that whole season from your Purchased folder? 

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

user_d9b735

Visitor

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2 Messages

3 years ago

I think it's pretty lousy and greedy that the season premier recorded, but now I can't watch any other episodes without subscribing to Paramount Plus.  With what we pay for cable, it just ludicrous.  

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user_d9b735

Visitor

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2 Messages

3 years ago

I think it's pretty greedy that I was able to DVR Episode 1 of Season 4 of Yellowstone, but now to continue I have to subscribe to Paramount Plus for an additional fee.  With what we all pay for cable, this is just pure greed.

1

CCOtto

Problem Solver

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497 Messages

Hi, @user_d9b735. I apologize that you are upset about the cost of Paramount+. We simply offer Paramount+ to our customers and we do not set the price. That is set by the network themselves. 

I no longer work for Comcast.

3 years ago

0

user_2585dc

Visitor

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1 Message

3 years ago

I purchased Yellowstone season 4  for 17.99 and also had issues. I had an earlier episode not available so I paid another $2.99 to get it. ( It wasn’t worth spending hour on the phone to try and get it.)

Now Episode 9 is not available to me and it says I have to upgrade my package to get it. This is getting so frustrating I can hardly stand watching anything that isn’t streaming.

9

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user_6ad8cd

Visitor

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2 Messages

@user_2585dc Here because we can't watch episode 9 either. Ended up hanging up after trying to call. Very frustrating. 

3 years ago

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user_da1829

Visitor

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1 Message

Same problem for me, I paid the $17.99 so I didn’t have to call to add paramount. Very frustrating I expected episodes to be available as they aired!

3 years ago

0

user_6ad8cd

Visitor

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2 Messages

@user_da1829  Really wishing we went with Amazon instead of giving Xfinity more of our money.

3 years ago

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user_5b9ffa

Visitor

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1 Message

@user_2585dc same issue here. Purchased entire season and now cannot watch episode 9. VERY irritating. If it weren't for live sports, I'd cancel cable all together. 

3 years ago

user_171664

Visitor

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1 Message

I’m spending way too much time trying to watch episode 9. I paid for the season it should be available the next day!

3 years ago

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meadowmouse

Visitor

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1 Message

3 years ago

Why am I not able to watch season 4 episode 9 of Yellowstone. I purchased the whole season 

1

XfinityChelseaB

Official Employee

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1.6K Messages

Hello @meadowmouse! Thanks so much for taking a moment out of your day to leave a post on our community forum! I'm sorry to hear you're having concerns with your service, but you have definitely come to the right place for assistance! If you could send our team a private message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you!

 

 

To send a Private Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a live chat.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

user_69270e

Visitor

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1 Message

3 years ago

I also purchased the 4th season and watched up to the 8th episode but when it came for the 9th I had a room full of family and friends and couldn't get it. telling me to subscribe for something I had already purchased.

1

CCStephanieK

Problem Solver

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909 Messages

Hello, @user_69270e. We definitely want you to be able to watch episode 9. I would like to further review with you and see if we can get the permissions refreshed in our system so you can watch the latest episode. Please send us a Direct Message with your first and last name. The message icon is located at the top right of the Community Forum page, clicking on the message icon will allow you to initiate a chat conversation with us directly. Please ensure you are sending your message to our 'Xfinity Support' handle. 

I no longer work for Comcast.

3 years ago

0

Disappointed_User

Visitor

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1 Message

3 years ago

So tired of not getting what I paid for. Purchased the entire season and the person in customer service said it wasn't showing on their end. So I purchased a couple episodes. Now my bill shows I was charged for the entire season plus 4 episodes. Now it wants me to buy episode 9. Get it together Xfinity. This is unacceptable!

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user_ed04ab

Visitor

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3 Messages

3 years ago

I was on chat for 45 minutes last night trying to get episode 9 of Yellowstone.  Rebooted my system twice with no success.  I finally out of frustration hung up the call.  I am so fed up with Xfinity.  When you are paying over $200 bucks a month for TV and internet and then pay an extra $17.99 for a series that they cannot figure out how to deliver its time to look for something else.

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user_53464c

Visitor

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2 Messages

3 years ago

I am having the same issue through Xfinity! So frustrating. I have been checking everyday thinking it was just delayed, but I guess I will have to call Xfinity too, and hopefully will have better luck. 

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user_53464c

Visitor

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2 Messages

3 years ago

I am having the same exact problem!

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user_80bb26

Visitor

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2 Messages

3 years ago

We purchased season 4 and the current episode states it was purchased by HD.  I can by it through Viacom but I already purchased the series.  How can I get this resolved?

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user_1c1144

Visitor

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1 Message

3 years ago

Same issue here.  We bought season 4 and still can’t watch episode 9.. happened last week as well.  Have sat on the phone with technical support for hours.. have been told 3 times that it’s resolved but still hasn’t been resolved.  Very frustrating 

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user_3a8ea5

Visitor

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3 Messages

@user_1c1144 I was told yesterday when I called about the same issue that the purchase of season 4 only included episodes 1-8. Not sure if the the person was telling me the truth or not!! I told them when I selected the season to purchase it, that it was for season 4 and I should get the whole season. Also that it said that once new episodes come available they will be added and come available to watch! 

3 years ago

0

user_26f5ff

Visitor

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4 Messages

@user_3a8ea5  I did not see anywhere when I purchased Season 4 that it was only for episodes 1-8, so I agree that we should see entire season 4. 

(edited)

3 years ago

0

user_ff484c

Visitor

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1 Message

3 years ago

Same issue! Paid for the whole season now not showing after EP. 9 ridiculous when Xfinity changes the terms after you pay for the whole season on demand poor business practices. 

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