Visitor
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1 Message
Can’t use Peacock Premium Account
I have Peacock premium included in my Xfinity account, but I can’t use it because when I login it asks me to pay for a subscription. I’ve had the same problem for several months and still have not been able to find a resolution after consulting with Xfinity and Peacock. Wondering if anyone has found the answer. To offer this as a benefit of an upgraded package and not be able to resolve issues with it it’s really poor service and I am highly disappointed. Hoping Xfinity and Peacock get their user experience together.
XfinityVianney
Official Employee
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2.2K Messages
2 days ago
Thank you for reaching out. I hope you are doing great today. I understand you are having trouble accessing your Peacock offer for your promotion. I'm sorry to hear you've had trouble for some time, and you haven't had any progress yet. That said, I will certainly do all I can to help.
I did check the account, and I see are all is good as far as the Peacock offer. Can you tell me more about what occurs when you try to activate the offer? If you visit this link, xfinity.com/activate-peacock, do you see an "activate now" button listed?
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