Frequent Visitor
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5 Messages
Can't get ON DEMAND
When I click the ON DEMAND button on my remote, I get "this option is not avaiable. Please try again later or unplug the power to your X1 box for one minute. after a minute plug the power cable back in. Visit Comcast.com/help for more info Error (CL-17)". All cables are tightly secured to the cable box and outside in the box on the house.
I have unplugged my box at least 4 times on my own and it has not fixed the issue. I have called the Xfinity support line and they are useless. It appears like they are reading from a script and having me do the same things over and over. The issue is never fixed.
When I look at the status page on Xfinity website my X1 TV shows not connected. I click on the reset button and after clicking through a few screen it message come back "Can't Connect to X1 TV box"
Need some help from someone. Still waiting for a Support supervisor to call me. I doubt that will happen.
user_b47d49
Visitor
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1 Message
4 years ago
I have tried for the past 4 days to get "On Demand" but to no avail. I have tried unplugging the cable box and waiting then restarting it. I have internet on my TV and can get " You Tube" and "Peacock" but, no "On Demand". I was able to get it BEFORE some Xfinity workers did something on the lines outside. Not sure WHAT they did but, it has messed up our viewing that we had before. So, WHAT DO WE DO NOW??????? So frustrated!!! Why fix something that wasn't broken and screw it all up ????
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