tv-junky's profile
tv-junky
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Contributor

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23 Messages

Tue, Sep 3, 2019 5:00 AM

Can't get my on-demand................ WAAAAAAAAAAAAAA!

This is beginning to be an on-going issue that really ticks me off. 

The error codes are different everytime I try to access it.

I have 3 boxes of the old style and am paying for 3 premium channels as well. ($225 mo. approx.)

What is going on? The plugging and unplugging doesn't change anything; further aggravating me to no end.

If this is something that is related to a certain area that would be nice to know.

PS---I am not one of the people that watches/streams online; so advising or suggesting that I do that falls on deaf ears.

BOO-HISS !!!!!!!!!

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tv-junky

Contributor

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23 Messages

2 y ago

Well, well, well............... this was surprising information.

 

I called Comcast.  The problem wasn't my cable box or boxes................... it was my modem.

 

  The phone person had me unplug the power from it for a 1/2 minute and then plug it back in.  He then did whatever he does on his end and then has me try to get my on-demand on my tv.

 

Apparently...... on demand signalling comes from streaming.  Therefore, an online connection was the problem.  In the past when I've had issues, it was just a matter of re-booting each cable box.

 

Way above my scope of understanding, but at least it is now working at this time. Technology is not my forte.  Still have a flip phone haha.

CCAndrew

Diamond Problem Solver

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25.9K Messages

2 y ago

Have you ever had a tech out? On Demand needs good communication back and forth. When the errors pop up, it’s the communication that’s impeded
tv-junky

Contributor

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23 Messages

2 y ago

No tech out yet. That would be my final and last resort. UGH

 

  I did try the chat option to have signal resent to the boxes;  which didn't help or change anything.

 

I just made a call to have the signal resent. Waiting the 15 minutes it may take now to see if that helped.

TBC..............

 

Official Employee

 • 

1K Messages

2 y ago

 Thank you for posting your solution, tv-junky! We are happy to hear that everything is working for you again. We are totally supportive of still having a flip phone. 🙂 Thanks again, take care!

I am an Official Comcast Employee.
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