cannot access ESPN Unlimited content

I followed instructions to click the Activate Now in the email offer for free ESPN unlimited. I went to the ESPN app and created and logged into MyDisney and then to the Xfinity login, both of which said Successful, but it doesn't allow access to content and continues to send me back to a window to select which plan I want to buy. My Xfinity app shows ESPN Unlimited is Active, I've signed out of both MyDisney and Xfinity provider, going out/back into the ESPN app, repeated for multiple devices, but no success.  I restarted the gateway and rebooted the X1 box, signed out/in multiple times in the ESPN app, same result.  Any help available?