Good afternoon, user_0jt9yz. Our system should automatically reverse any PPV charge that has not been watched after 48 hours. Our team is also happy to check your account and ensure that is done so you don't have to pay for the purchase. We also have an awesome Purchase Pin that you can set up to avoid unwanted purchases. A 4 digit pin would need to be entered if the content costs any money. If you use both the app and a box, you would need to set it up with both methods below.
Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Direct Message” icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message
XfinityRay
Official Employee
•
2.1K Messages
3 months ago
Good afternoon, user_0jt9yz. Our system should automatically reverse any PPV charge that has not been watched after 48 hours. Our team is also happy to check your account and ensure that is done so you don't have to pay for the purchase. We also have an awesome Purchase Pin that you can set up to avoid unwanted purchases. A 4 digit pin would need to be entered if the content costs any money. If you use both the app and a box, you would need to set it up with both methods below.
Instructions to Set up Purchase Pin on X1, Flex, or Xumo Stream box
Instructions to Set up a Purchase Pin on the Xfinity Stream app or web portal
Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
0
0