U

Visitor

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1 Message

Tuesday, January 31st, 2023 3:04 AM

Closed

Cancel an on demand order

My daughter order a movie by accident and I put a child lock on it ..can it be cancel?

Official Employee

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2.5K Messages

2 years ago

I am sorry for the delay. I know when my dad visits he will not realize the movies or shows he is wanting to watch are things I have to pay for. I finally set up the pin to prevent accidental purchases.I would highly suggest adding a purchase pin onto your box/ boxes to prevent unwanted movie and show purchases and rentals- make sure you add to all your boxes if you have more than 1. You can follow the link: https://www.xfinity.com/support/articles/x1-parental-controls-turn-puchase-protection-on-off. I also set up Xfinity Text Alerts to get a text message every time a movie or show is rented. You can view the link: https://www.xfinity.com/support/articles/comcast-text-alerts to set this up too! 

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