U

Visitor

 • 

2 Messages

Fri, Apr 16, 2021 1:15 PM

Can No Longer Access On Demand Shows

I tried to access some "On Demand" shows and got the message that I need to Subscribe to the channel to access the On Demand shows. However, I AM already subscribed to the channels and have always been able to access the On Demand shows for those channels, until yesterday.  So I can watch the channels, live. But when I try to watch some On Demand shows, I get the message that I need to upgrade my subscription to include those channels. What's going on? 

Responses

ComcastEva

Official Employee

 • 

56 Messages

19 d ago

Hi @user_06a978! Thank you for reaching out for support with your XFINITY OnDemand. Have you tried any troubleshooting steps so far? If not, can you please start with a system refresh? You can follow this link to help you step by step: https://comca.st/3mW3wvv

 

Please let me know if this helps!

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