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user_49a4aa
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10 Messages

Saturday, June 26th, 2021 6:00 PM

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Cable Box Blinking After Software Update--No Cable TV Service

I was prompted to wait for an Xfinity software update when I turned on the TV.  It took almost 30 minutes to finish and when it ended, the TV wouldn't come on and all four lights of the RNG 110 box began flashing (see image below).  I unplugged the unit and went on a business trip.  Returning three days later, I plugged it back in, but the same condition exists and the TV won't work (but Netflix and Apple do).

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Updated 

4 years ago

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user_49a4aa

Visitor

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10 Messages

4 years ago

The inability to obtain support from Comcast / Xfinity is why my neighbors are moving to AT&T.  

I have been without cable TV for two weeks, but the Comcast bill still arrives on time.

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user_49a4aa

Visitor

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10 Messages

4 years ago

Sixth Off-Line Exchange

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user_49a4aa

Visitor

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10 Messages

4 years ago

Seventh Off-Line Exchange

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user_49a4aa

Visitor

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10 Messages

Eighth Off-Line Exchange

4 years ago

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user_49a4aa

Visitor

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10 Messages

I guess that you won't post any of my non-consequential exchanges anymore.....

4 years ago

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user_fe570b

Visitor

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1 Message

I'm having the same issue and I can't even figure out how to start a dialog with these folks.  These companies make it so difficult to even get the services we are paying dearly for.  Very frustrating (typical)

4 years ago

0

XfinityVianney

Official Employee

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2.1K Messages

Hello, @user_fe570b. I see you are having a similar issue, and I would be glad to help. I ask that you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can search for "Xfinity Support" to direct your message. Please add your first and last name to help us locate your account. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 years ago

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