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user_49a4aa
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Saturday, June 26th, 2021 6:00 PM

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Cable Box Blinking After Software Update--No Cable TV Service

I was prompted to wait for an Xfinity software update when I turned on the TV.  It took almost 30 minutes to finish and when it ended, the TV wouldn't come on and all four lights of the RNG 110 box began flashing (see image below).  I unplugged the unit and went on a business trip.  Returning three days later, I plugged it back in, but the same condition exists and the TV won't work (but Netflix and Apple do).

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3 years ago

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user_49a4aa

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3 years ago

The inability to obtain support from Comcast / Xfinity is why my neighbors are moving to AT&T.  

I have been without cable TV for two weeks, but the Comcast bill still arrives on time.

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CCHeather

Problem Solver

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1.1K Messages

Thank you so much for reaching out to us through our awesome peer-to-peer chat. I hate to hear this has been your experience and would love to investigate this for you! Please send us a PM with your first and last name, as well as your service address. To send us a Private Chat Message, select the message icon in the top right corner and then search for Xfinity support. With our new Xfinity support chat, you do not need to input the name of a person. Just select Xfinity support and you will be able to speak with the next available specialist.

I no longer work for Comcast.

3 years ago

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user_49a4aa

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user_49a4aa

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3 years ago

Seventh Off-Line Exchange

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user_49a4aa

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Eighth Off-Line Exchange

3 years ago

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user_49a4aa

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I guess that you won't post any of my non-consequential exchanges anymore.....

3 years ago

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user_fe570b

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1 Message

I'm having the same issue and I can't even figure out how to start a dialog with these folks.  These companies make it so difficult to even get the services we are paying dearly for.  Very frustrating (typical)

3 years ago

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XfinityVianney

Official Employee

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1.7K Messages

Hello, @user_fe570b. I see you are having a similar issue, and I would be glad to help. I ask that you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can search for "Xfinity Support" to direct your message. Please add your first and last name to help us locate your account. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

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