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11/11/2026 5:31 AM

BritBox not free this week

I am trying to watch The Lady (and other BritBox titles) through the "Free this Week" promotion on my X1 TV Box, and all episodes are incorrectly prompting me to subscribe.
Here is what is happening:
  1. I navigate directly to Free this Week on my X1 box.
  2. I select a BritBox program (such as The Lady) and click Episodes.
  3. When I select an episode, X1 launches the standalone BritBox app instead of playing through native Xfinity On Demand, which hits a subscription paywall.
I have already confirmed this is happening across multiple BritBox titles in the promo row, and I have already tried refreshing/restarting my X1 box. Other X1 customers are currently reporting this exact same catalog mapping bug.
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