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Visitor

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1 Message

Wed, Sep 22, 2021 5:19 PM

Bravo On Demand

I have the Extra 125+ TV plan, which includes Bravo TV.  As of yesterday, whenever I try to watch any Bravo shows On Demand, I'm told I need to upgrade my package.  I don't understand why I'd need to upgrade when I already get the channel.  Has this happened to anyone else?

Official Employee

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470 Messages

4 m ago

I do want to thank you so much for taking the time out of your day to reach out through our Forums Channel. I can tell you have not had the best experience with the message you are getting about Bravo and I assure you I am here to do everything I can to turn this around. We appreciate your signing up to be a part of the Comcast family, and I want to be sure we can get everything figured out for you with your service. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!


- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message

Visitor

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1 Message

4 m ago

The same thing is happening to me! Even the bravo app won’t let me connect and says I do not subscribe to that channel. 

Official Employee

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319 Messages

If you are having a concern, we are happy to help in any way we can! Just like above, you can send us a DM with your name and address to get started. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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3 Messages

i'm having the exact same issue. just got off chat with a tech who couldn't help. siad they would call an no one has called me.

Visitor

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1 Message

I am having the same issue as the others. Why will Xfinity not address this directly instead of having individual users direct message a xfinity representative?

Official Employee

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513 Messages

I can understand how frustrating this situation can be when you are having trouble accessing specific programming you are supposed to be subscribed to. There can be many factors that are contributing to the fact that you are not able to access the programming. From our end of things there may be a issue with the way the account is set up and your programming package. We may need to send specific signals to the device to ensure that it has the correct programming etc. Also, specific examples with location and programming issues can help us to determine and get to the bottom of the issue as quickly as possible. We want you to get the programming that you wish to view and we want to ensure that this issue is resolved. I appreciate you taking the time to reach out to us and I would love to get to the bottom of this issue with Bravo with you. Can you please reach out through direct message with your first and last name, name on the account if different and service address? 

 

Please only send a direct message when requested by an official employee--sending a chat when not requested may result in the chat being lost given the high volume of chat requests received daily. 
Ensure you are first signed in, then you will see an icon at the top right of your page. Click that or follow this link: https://comca.st/3CniqRJ
From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.

 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

2 m ago

I HAVE THE SAME ISSUE, Can someone help with this because it makes no sense to me

Official Employee

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470 Messages

Thank you for reaching out to our forums. I am sorry to hear that you are having the same issues as others. I live off OnDemand and my recordings since my kids take over the TV to watch their shows after I get off work. Please send me a message with your name and service address.

 

- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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