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Tcalg
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Resourceful Response
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Gold Problem Solver

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271 Messages

Monday, October 24th, 2022 7:50 PM

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Bob's Burgers season 13 captions do not work on X1

The first four episodes of the new season of Fox's Bob's Burgers do not have closed captions when viewing on X1.  The captions seem to work just fine when viewing the episodes on the Xfinity Stream Android app, and the Xfinity Stream website on a PC.  But when you watch on a TV using X1, the captions do not display.

(The 5th episode of season 13 does have working captions, but that will likely change on October 27th when a new version of episode 5 gets uploaded.)

Question

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Updated 

2 years ago

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CCStephanieT

Contributor

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342 Messages

3 years ago

Hello @Tcalg thank you for reaching out through our forum. I see that you are reaching out because you are having issues with closed captions. I apologize for the inconvenience this is causing. Have you tried restarting the X1 box? Unplug the box from the power source for 30 seconds and plug it back in. If you have, just let me know. 

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Tcalg

Gold Problem Solver

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271 Messages

3 years ago

The caption issue is specific to certain episodes of Bob's Burgers, and no other program is having those problems.

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CCStephanieT

Contributor

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342 Messages

@Tcalg​ Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or https://comca.st/3EqVMu7

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 - An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

See https://comca.st/3KQF8q9 for an example.

 

I no longer work for Comcast. 

3 years ago

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Tcalg

Gold Problem Solver

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271 Messages

3 years ago

I'm already on the direct message chat about the two other problems I reported last week.

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CCStephanieT

Contributor

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342 Messages

@Tcalg​ We will be happy to assist with this issue as well through direct message. 

I no longer work for Comcast. 

3 years ago

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Tcalg

Gold Problem Solver

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271 Messages

3 years ago

I have additional problems to report...

The first five episodes of Fox's The Great North also do not have working closed captions.

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Tcalg

Gold Problem Solver

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271 Messages

2 years ago

I have another closed captioning issue to report...

Fox's Welcome To Flatch, season 2, episodes 1, 2, 4, 5, and 6 do not have working closed captions.

Episode 3, for some reason, the captions are fine.

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CCXavier

Official Employee

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695 Messages

Thank you, we will forward on your valued feedback to aid in our endeavors to make the customer experience our greatest product. Did you have any other questions or concerns that I can assist you with?

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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2 years ago

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