1 Message

Tuesday, December 13th, 2022 2:41 AM

Being charged for something we already bought

Bought all of season 5 of Yellowstone and now am being charged for episode 6. [Edited: "Language"]? I’d like to see the episode that I already bought or a full refund. 


Official Employee


1.1K Messages

6 months ago

Thank you for reaching out. I would be happy to review your charges. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!

- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message

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