Sunday, December 11th, 2022 3:46 PM
When either watching live TV or DVR recordings, sound is out of sync.
1 year ago
This happens to us all the time when using our Xfinity Stream service on Amazon Firesticks in our house. It mostly happens when we have recorded a show using the cloud DVR. It’s been going on for over a year, and we are about done with this buggy service (we are now looking to move over to a competitor’s service, as we hear it’s a lot more stable). The worse is that it ruins shows that you only had one chance to see…
@Oskibearchris Thank you so much for letting us know you are having a similar issue. If you have not already reached out for help with this issue I would just check over the troubleshooting options mentioned above to see if that helps first if not please send our team a message in private with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
Here are the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Peer to peer chat" icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message
Hello @whblake1 Usually a reset signal to the box will fix this. A reset can also be done through the Xfinity My Account app. I highly recommend the app. https://www.xfinity.com/support/articles/get-my-account-app
I'd like to send a signal from my end. Please send our team a direct message with your full name and full address.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
@XfinityYvonne Thanks for your reply, however I have lost count as to the number of resets done by Xfinity as well as those I have done through the app. At this point, with the ongoing issues I have been experiencing since June with the T3 errors showing up in my modem event log, I pretty much either power cycle or send a reset signal daily. Very frustrating after at least 6 service appointments with no resolution. Just keep getting the run around…
I apologize about that, I understand it can be frustrating. Please send me a private message with your full name and full address. I can most definitely take a further look at this issue. To send a private message, please click the chat icon next to the bell in the upper right corner. Click the “notepad and pen” button. Send the full message to our shared support handle “Xfinity Support”.
I no longer work for Comcast.