Bejadan's profile

Visitor

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4 Messages

Wed, Dec 1, 2021 12:55 AM

Audio doesnt match video

The audio is begind the video

Official Employee

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89 Messages

2 m ago

Hello, @Bejadan, thank you for coming to us regarding the audio being out of sync with your picture. It would be our pleasure to assist! Are the audio issues on all channels or just a specific one? Also, is the issue present on multiple boxes or just one? 

Visitor

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4 Messages

@XfinityNicki i see it on recorded shows it doesnt appear its on any specific channel. i noticed it last on cbs recording. 

Visitor

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4 Messages

i dont have a set top box i use the xfinity stream app, its not impressive at all. it takes so long to load anything and its not available on all streaming devices which is frustrating. when i want to delete a recording i should not have the option to keep. i know its not much a month but its also not much of an app. 

Official Employee

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303 Messages

Is it on all recordings or just specific recordings?

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Visitor

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4 Messages

1 m ago

I dont have any set tops. It happens on recordings i havent noticed if there is a channel it also happens on recordings. Ill let u know if its on a specific channel

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