Eross819's profile
Eross819
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2 Messages

Sat, Oct 2, 2021 6:29 PM

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Amc+ Episodes NOT available week early

I pay for amc+ through Xfinity so that I can watch shows a week early. Per amc+, world beyond should have been available 9/26/2021. As of today (10/2) the episode is still not available on Xfinity. I signed up for 1 week directly through amc+ and was able to watch this episode so the issue is with Xfinity. Why isn’t this world beyond episode available early through Xfinity? Why should I continue paying for this service when commitments are not being met?

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Hace 7 m

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XfinityJodie

Official Employee

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596 Messages

Hace 8 m

@Eross819 Hi there, thanks for the post and understand the feedback. That is all determined by AMC. We don't have control over when episodes will be available via On Demand. The networks make those decisions. 

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user_8e7d5e

Visitor

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@XfinityJodie I'm not buying this. The advanced episodes are available through amc+ directly and through Amazon prime. Xfinity is the only place it isn't available. By paying for amc+ through xfinity we can't access their app directly, it's as if we don't have an account with amc. It would be better for us to cancel through you and pay amc directly, that way we would have full access to all their programming.

Hace 7 m

XfinityBiancaB

Official Employee

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380 Messages

Hi, we can assist you with making changes to the account to remove AMC from your account. Can you please click the Direct Messaging icon at the top right of the page, click on the pen and pad icon and enter Xfinity Support in the "To" section of the chat and provide us with your first and last name so we may further assist you.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Hace 7 m

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