@ufilmsonline You sign up for both on your own and then log in if you have X1 equipment. Both are free streaming services, so nothing to subscribe to. Use this link to see what X1 boxes you have, if you have X1(model numbers may be on the under side) https://www.xfinity.com/support/articles/x1-hub-vs-companion-box
I'm truly sorry to hear that you haven't been able to reach an agent. I would love the opportunity to take a look at your account and clear up any confusion on the type of equipment you have. Please click on my handle "ComcastBillie" and send us a private message with name, address, account number or phone number.
I am an Official Comcast Employee. Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Mark the post as Best Answer!
i HAVE 2 new cable boxes but I am not sure if TUBI and Pluto are part of my comcast Xfinity triple play subscription or is it part of Amazon Prime. I am not sure if I have X1-I own my own modem Whenever I call XF I get a recorded voice and they hang up on me. What great customer service!
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CCAndrew
Diamond Problem Solver
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25.9K Messages
2 m ago
You sign up for both on your own and then log in if you have X1 equipment. Both are free streaming services, so nothing to subscribe to. Use this link to see what X1 boxes you have, if you have X1(model numbers may be on the under side)
https://www.xfinity.com/support/articles/x1-hub-vs-companion-box
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CCAndrew
Diamond Problem Solver
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25.9K Messages
2 y ago
https://www.xfinity.com/support/articles/tubi-tv-overview
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ComcastBillie
Official Employee
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138 Messages
2 m ago
I'm truly sorry to hear that you haven't been able to reach an agent. I would love the opportunity to take a look at your account and clear up any confusion on the type of equipment you have. Please click on my handle "ComcastBillie" and send us a private message with name, address, account number or phone number.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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ufilmsonline
New Poster
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3 Messages
2 m ago
i HAVE 2 new cable boxes but I am not sure if TUBI and Pluto are part of my comcast Xfinity triple play subscription or is it part of Amazon Prime. I am not sure if I have X1-I own my own modem Whenever I call XF I get a recorded voice and they hang up on me. What great customer service!
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