Contributor
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52 Messages
Acorn TV on-demand is not displaying closed captioning
I watched Miss Fisher’s Murder Mysteries but the closed captioning did not work. The system indicated it was turned on but nothing displayed. I tried many times.
I watched the first episode months ago & the CC worked, but not sure if that was on Acorn or a different free on-demand channel.
Any idea how to get this working?
XfinityEricB
Official Employee
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2.4K Messages
5 days ago
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user_793642
Contributor
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52 Messages
5 days ago
I started recording the programs from PBS & the those have CC. But I missed the first 6 episodes & am able to watch those On Demand via Acorn TV and those do not have CC.
Well, they don't have CC if watching in HD. For the heck of it I tried the SD mode & it does have CC. These are both from On Demand Acorn & I get to choose HD or SD. The HD comes up by default and of course that's what I want.
In SD mode the picture is displayed in letterbox format & stretched horizontally. I can change the TV settings to view 4:3 and get a windowboxed picture with black all around.
There does not seem to be a way to get a full height pillarboxed 4:3 picture.
Unless there is something you can do on your end, I'll have to watch those On Demand episodes with a small 4:3 picture if I want CC.
I hope my explanation makes sense.
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