Visitor
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1 Message
Accidental
I switched over my auxiliary back to my Comcast and when I did it ordered a movie called Knives Out and I didn't even have a chance to confirm it, it just did it and I'm not watching it..Help plz
Visitor
•
1 Message
I switched over my auxiliary back to my Comcast and when I did it ordered a movie called Knives Out and I didn't even have a chance to confirm it, it just did it and I'm not watching it..Help plz
XfinityVianney
Official Employee
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1K Messages
5 months ago
Hi, @user_0c27c6. Thank you for reaching out here to let us know about the mix-up. We get things happen, and we are always glad to help. We also recommend setting up a purchase pin when possible just in case it happens again. It requires a pin be entered before any purchase which helps as a back-up in situation like this.
To set up the pin you can do the following:
Turn Purchase PIN On and Off (X1)
Source: https://www.xfinity.com/support/articles/x1-parental-controls-turn-puchase-protection-on-off
Let me know if you have any questions along the way. I also see that a member of our team was able to assist with this matter. Did you have any questions about the adjustments or need any further assistance at this point?
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