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user_0c27c6
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Thursday, December 29th, 2022 2:36 AM

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Accidental

I switched over my auxiliary back to my Comcast and when I did it ordered a movie called Knives Out and I didn't even have a chance to confirm it, it just did it and I'm not watching it..Help plz

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2 years ago

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XfinityVianney

Official Employee

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2.2K Messages

2 years ago

Hi, @user_0c27c6. Thank you for reaching out here to let us know about the mix-up. We get things happen, and we are always glad to help. We also recommend setting up a purchase pin when possible just in case it happens again. It requires a pin be entered before any purchase which helps as a back-up in situation like this. 

To set up the pin you can do the following:

 

Turn Purchase PIN On and Off (X1)

  1. Press the xfinity button on your remote control.
  2. Using the right arrow button, scroll over to highlight Settings. Press OK.

    Main Menu is shown with the Settings icon highlighted along the far right.



  3. Use the down arrow button to highlight Purchase PIN. Press OK.
    The Purchase PIN option on the Settings screen is highlighted.

  4. Turn the Purchase PIN on or off.
    The Purchase PIN option is highlighted.

  5. After turning the Purchase PIN option on, enter the new Purchase PIN in the Enter PIN section of the Create a Purchase PIN screen.
    Create a Purchase PIN screen: Enter the new PIN below the heading.

  6. Verify and re-enter your Purchase PIN number.
    Verify PIN screen: Re-enter the same PIN below the heading.

  7. Press Exit to go back to standard TV viewing, or press the Last/back arrow button to return to the Settings menu.

Source: https://www.xfinity.com/support/articles/x1-parental-controls-turn-puchase-protection-on-off

 

Let me know if you have any questions along the way. I also see that a member of our team was able to assist with this matter. Did you have any questions about the adjustments or need any further assistance at this point? 

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