3rd Rock From The Sun episodes on Filmrise

Although Comcast/Xfinity via my cable TV box indicates all seasons of 3rd Rock From The Sun are available via Filmrise they have not been for several months. Initially I watched all of Season 1 and part of Season 2 on Filmrise via Comcast. However on selecting episodes (included those already watched) via Comcast it sends me to Filmrise. Filmrise then tells me the content is not available and suggests other shows. It seems Comcast needs to update their listing of Filmrise content.

Xfinity chat just points me at a generic article about why some content might not be licensed and doesn't really address what appears to be something broken. Maddeningly there is no option to get to a real person who might look into the issue. Support "Contact" includes Text, X, this forum but no phone number or email so it seems no real human will ever acknowledge and address this broken setup.

Other online research suggests 3rd Rock is available via Amazon Video and maybe Netflix. However, Comcast/Xfinity doesn't show this series as available on those services but that may be because I don't subscribe to either of them. I'd be OK if it did show them and told me I'd have to subscribe but am annoyed that the only thing it does show me, Filmrise, is clearly wrong.

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XfinitySeth

Official Employee

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717 Messages

12 hours ago

Good day user_9f2b20, and thanks for reaching out to share what you've been experiencing with The Sun on Filmrise! I for sure understand how annoying it can be to be shown something is available to watch, only to be redirected or contradicted along the way for it not to be, but know you're in the right place for help. All of our programming and licensing information, including streaming or on-demand listing come from the Networks directly, so if season 3 episodes are being shown available, but are later coming up as not when selected, it may point to a programming information error we received from Filmrise. That said this is always great feedback that we can pass along directly to our programming partners, and we appreciate you bringing it to our attention 💪 Are you still seeing them same listing displayed for those episodes?

user_9f2b20

Visitor

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4 Messages

Thanks for responding.

I fear you misunderstood. I was not saying only 1 season displayed this way. Comcast lists all episodes for all SIX seasons showing each as being on Filrmrise. Regardless of which episode from any season picked Comcast will send me to Filmrise as expected. The problem is Filmrise will then say that content is not available and suggest other shows instead.

As noted originally I was able to watch all of season 1 and part of season 2 by selecting episodes from Comcast which then ran on Filmrise. However, even those episodes I previously watched on being re-selected (as a test) do the same thing as all later episodes from all seasons.

I can't say whether Filmrise is improperly still reporting the content as available to Comcast. What I CAN say is that Filmrise does NOT have the content. I verified that by going directly to their site via my browser and searching for 3rd Rock From The Sun (i.e. testing via a method other than my Comcast Cable TV box). From my point of view the issue is at Comcast.

In the past I have seen minor glitches like this with various streaming services (e.g. Pluto, Fawesome, Plex) but they usually got corrected by Comcast fairly quickly or at least at the start of a new month. The issue with 3rd Rock From The Sun, however, has been going on for several months. I confirmed it again today after seeing your comment.

Note that other content listed by Comcast as available on Filmrise doesn't have this issue. For Example I have been watching a show called Corner Gas and have had no issues with it.

If you believe Filmrise is still sending Comcast the listings for 3rd Rock From The Sun then Comcast should reach out to Filmrose to remove it from what they are sending.

11 hours ago

XfinitySeth

Official Employee

•

717 Messages

No problem! Rest assured I understand the issue fully and appreciate you passing along the additional content 👍 I'll be sure to get this information to the right teams that work with our broadcasting partners, and hopefully will see those listings updated to avoid any needless redirection soon. If you have anything else to add or ask, please do not hesitate. Thank you again for making our team aware of this!

10 hours ago

On Demand

user_9f2b20

3rd Rock From The Sun episodes on Filmrise

XfinitySeth

user_9f2b20

XfinitySeth

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