1 Message
Blank screen showing after selecting “unsubscribe from Hulu”
I am following the instructions provided to cancel my Hulu Subscription through Xfinity. By going to my settings on my Xfinity TV, Selecting apps and subscriptions, And then selecting “unsubscribe from Hulu“ - However, I am then brought to a blank screen instead of a confirmation screen. Any support article just provides the same instructions for unsubscribing or says to contact us, but does not give instructions on how to contact.. It just provides a link to the virtual assistant messenger, Which provides the same instructions. It’s extremely frustrating and seems like Xfinity is making it impossible to cancel.
EG
Expert
•
110K Messages
3 months ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
0
XfinityPeterH
Official Employee
•
1.8K Messages
3 months ago
Here is a great step by step process on how to send us a direct message.
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
• Press Enter to send it
Check out for example on how to send us a Direct Message: https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e
0
0