3 Messages
“Your Xfinity Internet service is not active”
I’ve been on with at least 9 different agents and no one has solved the issue. Can someone please help? Every time I try to connect to xfinitywifi when away from home, I get: “Your Xfinity Internet service is not active.” But I’m a customer and this issue has only recently happened.
DreamSayerZ
Problem Solver
•
449 Messages
25 days ago
@user_u4ifju If you haven't already, check this support document to confirm you are connecting correctly; https://www.xfinity.com/support/articles/about-xfinity-wifi-internet
If you are still having trouble, a support specialist will contact you in this thread with further instructions.
1
0
XfinityVianney
Official Employee
•
1.6K Messages
23 days ago
Hi @user_u4ifju,
Thank you for reaching out and creating a new post. I understand you've had some recent issues with accessing a Hotspot. In addition, you get an alert stating your service is not active. I'm sure it's been frustrating working on this with various agents only to have no resolution. I see you sent a direct message, and we can follow up there as well. Quickly, I wanted to remind you that sending an unsolicited direct message to our support team is a violation of the community guidelines. We request you please wait for us to follow up on your post, and we'll request a direct message if needed. It helps us track incoming posts and cases to ensure everything gets the help they need.
First, we can try some steps here to see if we can navigate the issue. Can you cover any troubleshooting you tried so far? Does this happen with any Hotspot you try to access? Are you an Xfinity Mobile customer? Do you get the same error with both the XFINITY and xfinitywifi Hotspots?
0
0