U

Visitor

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2 Messages

Friday, January 31st, 2025 9:27 PM

Xfinity needs to be more transparent.

I am probably going to drop the service.  Xfinity needs to be more open as to what you will get on the Verizon network. At my house there is barely enough coverage to place a call. The call then drops.  I have been getting the same run around answer as everyone below. I was on the same phone with Xfinity support for 50 minutes call never dropped. Xfinity is definitely, definitely definitely prioritizing calls to their support line. If they weren't that call would have dropped as well. Reset your network connection, it's your phone's hardware, it's your IOS. LOL no it the deal Xfinity cut with Verizon and the bandwidth limitations and the fact they prioritize their internal support numbers. No one can tell me the exact point when wifi calling will port over. I am stuck in a limbo situation. Laughable that all their front line folks can't put it together. Call anyone else no dice. Call Xfinity support and it's like talking on a land line from 1985 lol I spend about $110 a month for 2 phones. $115 for internet. $120 for streaming. I told the rep this, I said get me land line to alleviate the issue and bundle it. I shouldn't have to pay more. She gave me a quote. I left the store. Just do better. 

Official Employee

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1.6K Messages

19 days ago

Hey @user_40dc66, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the Xfinity Mobile service and coverage area. Many factors affect speed, including distance from hotspot, congestion, personal device capabilities, equipment performance, interference, and speeds of visited websites. 

 

You can submit your zip code in our Nationwide Coverage Finder to see what networks are available. If you do have weak signal, a recommendation would be to enable WiFi Calling. This is a feature that I personally use when traveling and have not experienced an issue before over WiFi.

Visitor

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2 Messages

You should see if Xfinity will pay for College courses. I don't think you read my post. 

Official Employee

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1.8K Messages

 

user_40dc66 I understand your frustration with the dropped calls and poor coverage you've been experiencing with Xfinity Mobile in your home. I apologize for the trouble this has caused you. It's definitely not the experience we want our customers to have, especially given your investment in our services – internet, streaming, and mobile for two lines. I appreciate you bringing this to our attention. I understand how frustrating it is to deal with dropped calls, and I want to see if there's anything I can do to help improve your situation. I'd like to understand a few things better, so I can explore some options: 

 

  • Have you noticed any patterns with the dropped calls? Do they happen at specific times of day, or only when you're in a certain part of your house? This information can be helpful in troubleshooting.
  • You mentioned the Wi-Fi calling porting situation – could you elaborate on what you've been told so far? I want to make sure we're on the same page.

I know you’ve already spent a lot of time on this, and I appreciate your patience. Please let me know if you’re willing to work with me on this, or if you would like assistance in making changes to your account. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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