Visitor
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2 Messages
Xfinity needs to be more transparent.
I am probably going to drop the service. Xfinity needs to be more open as to what you will get on the Verizon network. At my house there is barely enough coverage to place a call. The call then drops. I have been getting the same run around answer as everyone below. I was on the same phone with Xfinity support for 50 minutes call never dropped. Xfinity is definitely, definitely definitely prioritizing calls to their support line. If they weren't that call would have dropped as well. Reset your network connection, it's your phone's hardware, it's your IOS. LOL no it the deal Xfinity cut with Verizon and the bandwidth limitations and the fact they prioritize their internal support numbers. No one can tell me the exact point when wifi calling will port over. I am stuck in a limbo situation. Laughable that all their front line folks can't put it together. Call anyone else no dice. Call Xfinity support and it's like talking on a land line from 1985 lol I spend about $110 a month for 2 phones. $115 for internet. $120 for streaming. I told the rep this, I said get me land line to alleviate the issue and bundle it. I shouldn't have to pay more. She gave me a quote. I left the store. Just do better.
XfinityDemitrius
Official Employee
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1.6K Messages
19 days ago
Hey @user_40dc66, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the Xfinity Mobile service and coverage area. Many factors affect speed, including distance from hotspot, congestion, personal device capabilities, equipment performance, interference, and speeds of visited websites.
You can submit your zip code in our Nationwide Coverage Finder to see what networks are available. If you do have weak signal, a recommendation would be to enable WiFi Calling. This is a feature that I personally use when traveling and have not experienced an issue before over WiFi.
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