Xfinity mobile

Used to love xfinity mobile but since I got my new S23 Ultra been having problems sending text messages and making phone calls. Thinking about having to switch to another carrier to see if the problem goes away.

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Accepted Solution

XfinityFrank

Official Employee

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1K Messages

11 months ago

Hi there @user_sb4h1n I would be happy to help with figuring out a solution to your texts and calls! Can you provide some detail on what you are experiencing? Thanks!

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user_sb4h1n

2 Messages

About 2 to 3 times a day I have to restart my phone to make an outgoing call or to send a text and that's even when connected to wifi at home. No one else is having the issue in my household so it's not the internet connection.

11 months ago

0

XfinityFrank

Official Employee

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1K Messages

@user_sb4h1n Thanks for those additional details. When you attempt to make a call or send a text, what error actually occurs in both scenarios? Fast busy? Error message in the text app? Also, what type of phone are you using, make and model.

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11 months ago

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user_sb4h1n

Xfinity mobile

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