Xfinity Mobile "Voicemail not available"

Yes, I'm having the same problem.

It took me 3 1.5 hour sessions & about 2 weeks before the issue was fixed by Xfinity, it was the network, they were working with Verizon to fix the network issue & it was finally fixed & now my voicemail finally works again.

Thanks for reaching out, user_7c42b2? Have you already reached out to the Mobile Team for assistance?

@user_57ij4r, thank you for using the Xfinity Community Forums page and providing helpful information for others who may be experiencing concerns with the voicemail that you previously experienced and were able to get resolved. Your feedback definitely helps others know of the light at the end of the tunnel.

Greetings, @spudsandtattertot! I apologize that the voicemail has not been working and so far the troubleshooting steps have not helped. We appreciate the time and efforts you have made to try and get this resolved.

Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

@XfinityRay​ You say to click on the "Direct message icon" at the top right on the page. What icon? I don't see it. My voicemail hasn't worked for over a month on my S52 5g and my wife's voicemail hasn't worked for even longer on her Note10.

@user_0jgphk Depending on o the type of device you're using it can vary where that icon is located. Do you see a paper and pencil icon anywhere on your screen?

@user_5fd4vj​ 

Thanks after doing so I found out that it's already set to unrestricted so that's not the issue it's something else Thanks for trying though 

Hey there, user_dpeuyf! Our team would be happy to help further with the voicemail. What is the model of the device that the voicemail will not work on? What troubleshooting steps have you tried such as restarting your device? 

@XfinityRay​ Samsung galaxy S24 Ultra. We have cleared the data and cache of the voicemail app. We have reset the network settings multiple times. Have checked for updates on voicemail and phone itself. The phone has been rebooted probably 100 times since setup. Any help is appreciated. 

Thanks for reaching out, user_dpeuyf! Have you already reached out to the Xfinity Mobile team about this?

@XfinityAntoine​ I took both phones into our local xfinity store and the young lady played with the phone for a few minutes then said, "I don't know bro, I think it's your phone". She also recommended "searching Google" which I had already done. After reading above, it's pretty clear the problem is in xfinity's system. In my account it still shows note 20 as my phone. Thoughts? 

@user_dpeuyf, have you tried calling or texting 888-936-4968, or reached out to our secure online chat at xfinity.com/xfinityassistant/?channel=xMobile where an Xfinity Mobile expert is available 24/7?

Happy to hear this was resolved for you, user_dpeuyf. We appreciate you posting back and updating the Forums page to help others! 

Having the same issue with 2 S24 Ultras we purchased direct from Samsung when they first came out. We're using the sim cards from our previous Note 10+ phones since Xfinity says our phones are not compatible. Calls work fine, but we've never been able to get voicemail working. 

Thank you so much for reaching out to us, user_oxvq8w! Are you using the Visual Voicemail App?