Xfinity Mobile Support - Phone line not showing on account after a move

user_m2yzgv Thank you so much for reaching out for help with your mobile line not being connected to your new account. Your mobile lines should have moved automatically, but we do have a way to help get them moved over for you.

If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.