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user_m2yzgv
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3 Messages

Thursday, November 27th, 2025 9:42 PM

Xfinity Mobile Support - Phone line not showing on account after a move

I moved to a new address and my phone line stopped showing in my account. Tried to call service representative several times and the issue still stay unresolved. Pretty frustrated.

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1 month ago

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Accepted Solution

XfinityDena

Official Employee

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4K Messages

1 month ago

@user_m2yzgv Thank you for working with us to correct the default address for you MyAccount (https://www.xfinity.com/support/articles/switching-between-multiple-accounts). If you have any additional questions you can reach out to the Digital Care Team at any time as we are here for your convenience. We are a digital team dedicated to assisting customers with all aspects of their account needs from troubleshooting together to billing inquiries and more. We are available over Xfinity Forums 7 days a week between 6:00 am - 12:00 am EST. Please have a safe and healthy weekend!

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XfinityAmandaB

Official Employee

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2.8K Messages

1 month ago

 

user_m2yzgv Thank you so much for reaching out for help with your mobile line not being connected to your new account. Your mobile lines should have moved automatically, but we do have a way to help get them moved over for you.

If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message. 

 

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user_qovjaj

Visitor

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1 Message

1 month ago

I am having this exact same problem. It worked at first but now it doesn't. And after chatting with support several times I was told to change the settings myself but it keeps taking me around in circles. I'm extremely frustrated it seems no one can help me with this.

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XfinityJeff

Official Employee

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548 Messages

Good morning @user_qovjaj, and thanks for posting to the Xfinity forums, I hope this message finds you well. I am sorry to hear that your Xfinity mobile line is not showing connected to the new address, but you have come to the right place for assistance. Could you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it

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