1 Message
Worst experience
It been two months my mom line losing signal most of the time there is signal bars but no service i been calling customer service for two months for hours and not getting any result,
and four months ago the rep in store changed my plan from unlimited data without asking him to do it I got charged $150 for data I got $100 credit from the store and ignored me after that
im very disappointed if I didn’t get a result I’ll close my account
XfinityJeniece
Official Employee
•
1.9K Messages
7 months ago
Hey there, @user_jz9uq9 thanks for reaching out through Xfinity Forums regarding your account. I apologize for the customer experience you have had! Have you tried reaching out to our Xfinity Mobile support through chat to see if they can assist you with your billing concerns? You can reach them at,
xfinity.com/xfinityassistant/?channel=xMobile.
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