Contributor
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30 Messages
voicemail notifications late
For the last month or more I've been having issues with my voicemail. Specifically, I'm not being told when I have a voicemail.
It started with a delay of several hours. I would get a call asking why I didn't call back as requested. They had left a message, which I didn't not receive until up to 8 hours later. Not just no notification, but my voicemail said nothing there.
Then it got worse. I would get a message on Tuesday and not get the notification until Thurs. Lately, I got a call Thurs morning, and got the notification on Sunday. That's over 3 days.
Then, this morning, I got a notification of a voicemail, but my call log said I hadn't missed a call.
I have restarted the phone. No change. I emptied the phone cache. No change. What is goinge on here?
I have a Pixel6 pro, fully updated. And I'm not updating my phone for this.
XfinityJeff
Official Employee
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317 Messages
3 days ago
Good morning @carl5056, and thank you for posting your issue to the Xfinity forums, I hope this message finds you well. I am very sorry to hear that you are having these delays with the voicemail, it is definitely not the experience we want you to have with your mobile service. You have reached the right group of dedicated experts that can take a look at this issue for you. Could you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it
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carl5056
Contributor
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30 Messages
2 days ago
Where am I supposed to find the "Direct Message" icon? I have checked the web and app, and don't see anything. Doing a search says to use Twitter. I don't use that
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