Frequent Visitor
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8 Messages
visual voicemail
I cannot access Visual Voicemail from home. I have a Pixel 10 Pro Max. I get the message Servers Are Unavailable.
I CAN use Visual Voicemail when I am away from home.
I can retrieve message via *86
At home I need to use WiFi Calling due to poor cell signal of -117 dBm 17 asu.
XfinityCliff
Official Employee
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189 Messages
14 hours ago
Hello @earplug and thank you for reaching out on our Xfinity Community forums with your concern. Visual voicemail is an amazing tool, but it does have some limitations.
Visual voicemail typically requires a cellular handshake in order to sync with the servers. Even if Wi-Fi calling is available, the initial syncing, downloading, and notification of visual voicemail messages rely on active mobile data connections to communicate with the Xfinity network.
Please let us know if you have additional questions. We'd be happy to help!
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