Very weak mobile signal

I have been very dissatisfied with Xfinity Mobile's weak LTE/5G signal. Usually I only get one or two bars so I can't browse, steam, or download when not logged on to a WiFi signal. And not all hotspots that show on a the Xfinity map are actually active.

Unfortunately, there is not any real solution for this and Xfinity won't tell you why. But the reason is simply that Xfinity uses Verizon's network and Verizon gives priority to their own subscribers over those subscribing through others carriers.

I had switched from Verizon to Xfinity Mobile for the savings which was more than half of what I was paying Verizon -- as well as the added value that the taxes are less (since Xfinity does not own the network). But as soon as my device is paid off, I'm porting my number back to Verizon will grudgingly pay their higher rate. Saving money is of no value if you can use the service only part of the time.

Responses

XfinityJamesC

Official Employee

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1.7K Messages

10 months ago

Greetings, @jima9426! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your mobile service. This is definitely not the type of experience we want our customers to have. Please let us know if there is anything more we can do to make this right for you.

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user_MG3628

Regular Visitor

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17 Messages

5 months ago

Years ago I learned I could not use Verizon satisfactorily where I am located. For the last several(?) months I have been having the same call dropping signal strength issues I had years ago with Verizon. I don't pay Xfinitiy to put up with weak signal issues. I can't even get through to a human who speaks clear and proficient English and is knowledgable to help me with a solution! I have literally spent hours trying in the last few months. I hate change so I fight it tooth and nail but it looks like I am going to have to change carriers. I need reliable service where I want it and when I want it.

1

XfinityAmira

Official Employee

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3.8K Messages

Hello @MGillette3, thanks for taking the time to reach out on our Forums. We truly value and appreciate you choosing Xfinity as your service provider and certainly do not want to lose you. I definitely know the importance of having good signal strength, so I am sorry to hear you've been experiencing a weak signal. My team would be more than happy to provide you with further support.

Please also note that sending unsolicited direct messages is a violation of our forum guidelines. You must first create a Public post requesting assistance, and once a Comcast-verified employee responds and asks for a direct message to be sent, you can then proceed with doing so. This is just a heads-up for future reference, but I look forward to further assisting you via the direct message.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

5 months ago

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S

StarfamGG

Visitor

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2 Messages

5 months ago

Yep same no signal doesn't work any freaking where so mad I'm paying $126 a month for nothing on a iPhone 15 pro max! Y'all do not get Xfinity mobile!!! As soon as mine is paid off I'm getting my phone unlocked and leaving!

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D

Dark_Mustang_e

1 Message

4 months ago

My service was great but seems like over the last 2-3 months it's been getting worse and worse. I am now running into no signal or extended signal in many places I use to have no issue will be leaving xfintiy as soon as I can for cell service.

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XfinityJeniece

Official Employee

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2.4K Messages

Hey there, Dark_Mustang_e, thanks for reaching out through Xfinity Forums regarding your Xfinity Mobile services. We definitely do not want to lose you as a customer and we would be happy to help you with troubleshooting your services.

To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

4 months ago

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timpiker

Contributor

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19 Messages

4 months ago

By the way, I have the same issue and I have talked with Xfinity directly. Total waste of an hour. I knew the rep had no idea what he was doing whne he told me to remove the SIM card while we were chatting on my phone. Of course, we became disconnected, and I never heard from him again.

3

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XfinityThomasA

Official Employee

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1.7K Messages

timpiker - Thank you for your feedback. Our team can help. Please send a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

4 months ago

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kunfood

Visitor

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3 Messages

S23 Signal Bad the minute I get out of the house, last 3 years is good but recently almost all phones have issues. Maps will not work and then coming home there will be no Signal

4 months ago

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XfinityRay

Official Employee

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2.2K Messages

Hi there, kunfood! Thanks for reaching out about the cellular signal when you leave the house. Have you checked your device for updates? Do you notice this at certain times of the day or at a certain location outside the house, or it just is always happening?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

3 months ago

0

U

user_vhrxr9

1 Message

3 months ago

Have been only seeing 1 bar of service while inside my house for weeks. Completely gone if I walk to my DRIVEWAY! this is becoming ridiculous

1

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XfinityMarcus

Official Employee

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996 Messages

user_vhrxr9 thank you for using the Community Forums page. I know how important working service is, and one of the best perks for using the Xfinity Mobile service is the ability to connect to wireless hotspots for a great connection while preserving your data. Do you have any issues connecting to your home network or hotspots?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

3 months ago

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user_z9ze58

1 Message

2 months ago

Most of the time i'm seeing just one bar. Download speed is 2 MB & upload speed is .34 MB on 5g+ :( This is in 95054 area code

1

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XfinityKrista

Official Employee

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1.5K Messages

Hello @user_z9ze58, thank you for taking the time to reach out on social media. I understand your concern with the signal, and I'd like the opportunity to check into that for you.

To access your account, will you please send us a direct message with your full name and complete service address.

To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

Click "Sign In" if necessary
Click the "Direct Message” icon (upper right corner of this page)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
Type your message in the text area near the bottom of the window
Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

2 months ago

0

B

bqzo

Visitor

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2 Messages

2 months ago

I've been having the same issue for years. Phone is completely up to date, we get one bar of service in our whole neighborhood, dropped calls or SOS mode walking around. At least with a major carrier, you are able to report gaps in service in hopes that they'd address it some day, but with Xfinity Mobile as an MVNO, there seems to be no way for me to report this as a dead area for Verizon. I don't live in a particularly rural neighborhood in my area either. I go down the street outside our immediate neighborhood and get sufficient service. When the power goes out and I lose my Wifi, it's close to impossible to have any access to data or voice services. Last time I reached out, the support person wanted me to reset my network settings, which would be pretty disruptive. All I want to do is report my neighborhood as a dead zone for future expansion. How can I do this through Xfinity Mobile?

(edited)

1

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XfinityBenjaminM

Official Employee

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1.6K Messages

bqzo Hello! Thank you for reaching out to us here on our Community Forum. When you can, please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them:

Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

2 months ago

0

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user_mrbxp2

2 Messages

2 months ago

having the same issue. We just switched from ATT to xfinity. Talking with a rep online they told me to follow these steps;

Go to the Home screen. Choose Settings.
Scroll down. Choose General.
Scroll down. Choose Transfer or Reset iPhone.
Choose Reset.
Choose Reset Network Settings.
Choose Reset Network Settings.
The network settings on the Apple iPhone will be reset. The Apple iPhone will automatically reboot.

I just did this and so far its been a little better.

2

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user_mrbxp2

2 Messages

We are still getting awful service so this didn't work.

2 months ago

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XfinityAldrik

Official Employee

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1.7K Messages

Thank you for reaching out to us @user_mrbxp2! Are you noticing this weak signal issue in one location? This area may not have coverage or may have external factors obstructing the signal. If your noticing this issue inside a building, does moving toward a window or going outside improve the signal?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

2 months ago

0

Network

jima9426

Very weak mobile signal

Was this helpful?

XfinityJamesC

user_MG3628

XfinityAmira

StarfamGG

Dark_Mustang_e

XfinityJeniece

timpiker

XfinityThomasA

kunfood

XfinityRay

user_vhrxr9

XfinityMarcus

user_z9ze58

XfinityKrista

bqzo

XfinityBenjaminM

user_mrbxp2

user_mrbxp2

XfinityAldrik

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