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TripleGGG1959
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14 Messages

Wednesday, March 26th, 2025 12:36 AM

"Unsupported message type" voicemail with Xfinity NOW Wireless

Hello,

I have Xfinity Wireless NOW and am having an issue. I keep getting "Unsupported message type" voicemails from one phone number. I have tried to block the number but they are still able to leave a voicemail which they never leave anything. I would like to stop them from even reaching my voicemail. I have my voicemail box set up correctly as others have left messages.

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14 days ago

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XfinityThomasA

Official Employee

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2.3K Messages

1 month ago

Hello, TripleGGG1959! Thank you for reaching out! Have you tried blocking the number on your mobile device? 
Block or unblock contact

 

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TripleGGG1959

Visitor

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14 Messages

16 days ago

Sadly the voicemail calls have returned. I wish there was a way to stop them totally.

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TripleGGG1959

Visitor

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14 Messages

Can someone help me how to do this? "To stop blocked numbers from leaving voicemails, you'll need to block them at the carrier level, rather than just on your phone. This typically involves contacting your phone service provider to request that blocked numbers be prevented from leaving voicemails, as it's a feature managed by your carrier, not your device. "

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16 days ago

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XfinityPeterH

Official Employee

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1.8K Messages

 

TripleGGG1959 We are happy to take a look and see what option we have for you. Please feel free to send us your full name and complete address in a direct message. 

How to Send Us a Direct Message:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
3. Click the "New message" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
For an example of how to send us a Direct Message, check out this link.
https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e

 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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14 days ago

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