Unable to connect to "Xfinity Mobile" WiFi network

Hello. Thank you for taking the time to reply.

I can connect to the open WiFi hotspots, but not the secure ones which require users to follow these steps: https://www.xfinity.com/support/articles/about-xfinity-wifi-internet

The guide also says "Xfinity Mobile customers connect automatically to secure hotspots" and we are therefore not supposed to have to go through these extra authentication steps.

I haven't tried on any other devices, as this is the only mobile phone I own.

Thanks for that clarification.  Circling back a bit - I noticed you stated that your mobile phone doesn't show up as having been connected to your wifi at home - have you ever connected it to the Wi-Fi SSID associated with your home services? (Not the 'xfinity' Wi-Fi)

Yessir.

My point there was that my phone was showing up under the "Connected" category rather than the dedicated "Xfinity Mobile" category. Happy to provide a screenshot of that would be helpful.

Thanks for confirming that @user_kwsyhq.  Lets try a couple of steps to see if we can get this to align for you first. (You'll need to be in an area where the public wifi's are being broadcast for this.) 

On the cellphone go into the settings for Wi-Fi and FORGET all of the XFINTY, xfinitywifi, Xfinity Mobile settings completely.  

Make sure the Xfinity App gets CLOSED completely, then restart the device.  Once you do, power cycle the phone.  

Once the phone comes up, re-open the Xfinity App, and THEN see what happens when you try to do the secure connection again.  Let us know the results.  (Sometimes the tokens get messed up and by forgetting them and doing this fresh, it will fix it.)