lktharp's profile

Regular Visitor


4 Messages

Tuesday, April 16th, 2024 8:17 PM

technical support

I can receive and respond to text messages but can not initiate a text.  Sometimes it says I'm not connected to internet, but I am.  All other devices work that are on WIFI.

Problem Solver


380 Messages

1 month ago

@lktharp I would reach out to Xfinity Mobile support for assistance.

Official Employee


910 Messages

1 month ago

Hey @lktharp,


Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to perform some quick and general troubleshooting steps. With posting in the Xfinity Mobile topic, have you attempted to restart your phone/device as well as attempt to send a text message through WiFi and Cellular to see if you are able to successfully send a message. Please let us know at your next available convenience. 

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