SIM service provider unlock PIN request

I can certainly understand how frustrating this must be, especially after already having an ECM ticket opened and closed while the device remains network locked. If your number transfer has already been completed, and you're simply trying to get the device itself unlocked, it's understandable that you'd be looking for some additional assistance.

We'd be happy to take a closer look at the account and review the previous unlock request with you. Please send us a Direct Message with your full name and complete service address, as well as the ECM Ticket number if you have it, so we can review the details of the device and the prior ticket.

How to Send Us a Direct Message*:
(*Note: Never send a direct message to us unless requested by us.)

1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
3. Click the "New message" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.

Click Here For an example of how to send us a Direct Message.