6 Messages

Wednesday, January 10th, 2024

Closed

Should you get Xfinity Mobile?

Hi, my name is Jonathan & I have been a current Xfinity Mobile customer for a year.
my one year mark, hurray! As some would say…
im making this post for those who are curious to, “should I make the switch..” “is it worth the saving..” etc,.
I have been with T-Mobile, Verizon & Xfinity and will explain Pro’s & Con’s of my personal experience.

if you have any questions please feel free to comment as I will try my best to respond and help. 

Overall: 5/10
Connectivity: 6/10
5G Speed compatibility: 6/10
Support: 2/10
Website: 2/10

initial thoughts: internet + mobile under same bill. WRONG

save money? Negligible amount.

support good? Absolutely not

autopay date? No not available 

easy to access bill & information? Yes


Pros: Internet & Mobile are through same provider.. however, they are separate departments which means separate support.
The cell towers are the same as Verizon.
5G is relatively fast.
A good alternative (not the best) to save money.

good security 

Cons:

There is no Spam/Call filter 

(I once had 15 calls overnight & had to turn on airplane mode to stop)
Absolutely the worst support in all of experience on the internet. 
They are very nice, but I average, 3H every time I go on support for any solution.
Mobile had its own website/app that no longer exists.
There is no such thing as autopay date change. (You have to contact support upto 24H before you’re billed to not get charged for the initial pay date.)

I change my card after every payment so I don’t have to worry about getting charged.


Overall.
i do not recommend Xfinity mobile.
If you are someone who wants to save money, and don’t really care about the provider, I recommend another provider or sticking with the one you have now. I fell for the promotion for a new phone and have to wait another year before I can move away.

i hope my experience can help you or someone with making the decision of switching to Xfinity mobile as a carrier.

Oldest First
Selected Oldest First
No Responses!
forum icon

New to the Community?

Start Here