Visitor
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1 Message
Request for Executive Customer Relations — Unresolved Xfinity Mobile Number Loss
I am requesting escalation to Executive Customer Relations regarding a serious unresolved Xfinity Mobile issue.
My friend ported his existing AT&T number to Xfinity Mobile under my account on September 28, 2026. The number worked normally for approximately 10 days, then became unreachable on October 8. Xfinity now shows a different number on the line.
I have contacted support repeatedly and spoken to a supervisor, but I continue to be told to wait until October 19 without a meaningful explanation or resolution.
I have filed an FCC complaint, ticket number [Edited: Personal Information], which was served on Xfinity on October 15, 2026. I am requesting an executive-level review, restoration of the original number, a written explanation, and consideration of compensation for the disruption.
Please arrange for the appropriate escalation team to contact me. I can provide account information privately.
XfinityJustinM
Official Employee
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1.2K Messages
4 hours ago
Hi @user_iylxbq,
Thanks for letting us know you’ve submitted a complaint. Once a regulatory complaint has been opened, that concern is routed to a specialized team for review and handling. The appropriate team will reach out to you directly using the contact information provided in your complaint within the stated timeframe on your complaint. We can check the status of the ticket or help bridge any gap of communication, but you've already started the path to be contacted by the team. Has anyone reached out yet?
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