Receiving calls

Why do I experience a delay of connection when I answer a call? The delay causes a hello, hello, type of exchange. Seems to have started after switching from by the gig to unlimited service.

Responses

Oldest First

Selected Oldest First

XfinityShawn

Official Employee

•

2.5K Messages

1 hour ago

marsh-curt Is this happening on all calls or just random ones?

2

0

marsh-curt

Frequent Visitor

•

8 Messages

I’ve experienced it on all calls since switching to unlimited plan.

Like

Reply

1 hour ago

0

Hi @marsh-curt and thanks for clarifying that. Some phones have a 'call screening' function that intercepts incoming silently asking the caller to state their reason for calling (on incoming calls) prior to actually presenting the call to you. Is it possible you may have accidentally activated this feature on your phone?

What's the brand and model of your phone, and what OS is it running?

Additional details may help us track down the issue and allow us to provide more information to help resolve this.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer. tick

Like

Reply

27 minutes ago

0

Network

marsh-curt

Receiving calls

XfinityShawn

marsh-curt

XfinityCliff

New to the Community?