marsh-curt's profile

Frequent Visitor

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9 Messages

Wednesday, July 22nd, 2026 11:06 PM

Receiving calls

Why do I experience a delay of connection when I answer a call? The delay causes a hello, hello, type of exchange. Seems to have started after switching from by the gig to unlimited service. 

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Official Employee

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2.6K Messages

25 days ago

 

marsh-curt Is this happening on all calls or just random ones? 

 

Frequent Visitor

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9 Messages

I’ve experienced it on all calls since switching to unlimited plan. 

Official Employee

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531 Messages

Hi @marsh-curt and thanks for clarifying that.  Some phones have a 'call screening' function that intercepts incoming silently asking the caller to state their reason for calling (on incoming calls) prior to actually presenting the call to you.  Is it possible you may have accidentally activated this feature on your phone? 

What's the brand and model of your phone, and what OS is it running?  

Additional details may help us track down the issue and allow us to provide more information to help resolve this. 

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Frequent Visitor

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9 Messages

I Phone 17e. Version 26.5.2. Don’t know about the call screening feature. I never have had it in use with past I Phones. 

Official Employee

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2.4K Messages

 

marsh-curt You can find instruction for setting up and changing your Xfinity Mobile call screening settings at the following link https://www.xfinity.com/support/articles/using-call-guard. Could you please toggle Airplane mode on and then off on your iPhone and let me know if you are still experiencing the connection issue?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick
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