Contributor
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37 Messages
Ready to connect message
I've had Xfinity mobile and my current device for a couple years. For the past few weeks, I keep getting a message on my notifications "ready to connect to your service". When I click it, it brings me to my account with no other info. Then the notification comes back. Its making me crazy. What's going on??
XfinityDena
Official Employee
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2.3K Messages
8 months ago
Hello @ps17 I appreciate you taking time out of your day and want to ensure you’re able to get in touch with an Xfinity Mobile expert to help get this resolved. Due to account security, our options with Xfinity Mobile accounts are very limited. We're unable to perform any device or account specific requests over this platform. Please reach out to our Xfinity Mobile team with the options below.
Text Message: 1 (888) 936-4968
Phone: 1 (888) 936-4968
Chat: xfinity.com/xfinityassistant/?channel=xMobile
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user_y5i6rs
2 Messages
8 months ago
Happening to me on s22 ultra. Had to reactivate my SIM two time in 3 days. 3 times of you count the new SIM I put in yesterday. About to switch I don't have time to deal with this
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gbone
New Poster
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9 Messages
7 months ago
It's happening to me as well. I have a Samsung S22 that I have had for 14 months. Love the phone but it seems since the last two software updates in December and January I get the same message. I went to the Xfinity store several times in the last month. Finally we were told to keep wifi off which cured the problem on both mine and my wife's phones.
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keith_schevling
Visitor
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2 Messages
5 months ago
Xfinity doesn't know why this is happening?
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gbone
New Poster
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9 Messages
5 months ago
I turned on airplane mode when the notification appeared and it got rid of it permanently. When I turned airplane mode off the phone was fine 🙂 I am using wifi.
(edited)
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user_d53144
Visitor
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1 Message
3 months ago
After troubleshooting my samsung S22 android getting that annoying pop up notification from Xfinity I believe I have found a solution. go to Settings and then Mobile Roaming Access and turn it off. Doing that immediately removed that notifications. from phone. Please let me know if that worked for you!!
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user_51cade
Visitor
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2 Messages
1 month ago
Howdy! I am using an Android Power 5G, it is up to date with updates. I am getting the "Ready to connect your services, visit xfinitymobile.com...". This is a notification that cannot be modified by me. I have had Xfinity first over 5 years. This notification started on 7.10.24. I have restarted my phone, called Xfinity customer service several times. I have been told I need to upgrade my phone 🤨 , suggested I come into an Xfinity store, they even connected me with Motorola customer service bc Xfinity said that notification was coming from Motorola. I have played along with all their nonsense but have had it now. I tried the above suggestions of turning off mobile roaming, turning on airplane mode, no dice. I am struggling with the fact that Xfinity doesn't know how to fix this or will even acknowledge it is a problem. I would appreciate it if Xfinity will address this problem since they obviously know about it given that Xfinity ppl have chimed in on this forum. If anyone has other suggestions, I am open to it!
~Suzanne
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