RCS connecting

Hello! I am unable to connect ro RCS I already clear the cache and nothing, please assist

Thanks

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XfinityJeff

Official Employee

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940 Messages

3 hours ago

Good morning @user_e6iob4, and thanks for posting your issue to the Xfinity forums, I hope this message finds you well. I am sorry to hear about the issues you are having with the RCS on your phone. Are you having this issue when you are trying to message anyone?

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user_e6iob4

Visitor

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6 Messages

Hello! Yes my work group chat and other texts. Still shows connecting...

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3 hours ago

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XfinityTommy

Official Employee

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2.8K Messages

user_e6iob4 Often, Google’s system has your old phone number or a previous device ID cached, blocking activation.

Go to the Google Account Phone Verification page.
Ensure your current Xfinity number is the only one verified.
Remove any duplicate or old devices listed under Auto-Verification

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2 hours ago

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user_e6iob4

Visitor

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6 Messages

Where i can find that?

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2 hours ago

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XfinityTommy

Official Employee

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2.8K Messages

Here is the direct link. 👍

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2 hours ago

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user_e6iob4

Visitor

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6 Messages

2 hours ago

I clicked and sent the text but nothing happened

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XfinityJeff

Official Employee

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940 Messages

@user_e6iob4 is this an Android phone or an iPhone?

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2 hours ago

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user_e6iob4

Visitor

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6 Messages

Its an Android it was working good I dont know what happened

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2 hours ago

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XfinityJeff

Official Employee

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940 Messages

@user_e6iob4 are you using the Google messages app, and if so, have you checked to make sure that the app and the phones' software is up-to-date?

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 hours ago

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user_e6iob4

Visitor

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6 Messages

2 hours ago

Everything is upto date

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user_e6iob4

RCS connecting

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XfinityTommy

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XfinityJeff

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XfinityJeff

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