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user_e6iob4
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Visitor

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6 Messages

Tuesday, May 26th, 2026 2:25 PM

RCS connecting

Hello! I am unable to connect ro RCS I already clear the cache and nothing, please assist 

Thanks 

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2 hours ago

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XfinityJeff

Official Employee

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940 Messages

3 hours ago

Good morning @user_e6iob4, and thanks for posting your issue to the Xfinity forums, I hope this message finds you well. I am sorry to hear about the issues you are having with the RCS on your phone. Are you having this issue when you are trying to message anyone?

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user_e6iob4

Visitor

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6 Messages

2 hours ago

I clicked and sent the text but nothing happened

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XfinityJeff

Official Employee

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940 Messages

@user_e6iob4 is this an Android phone or an iPhone?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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2 hours ago

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user_e6iob4

Visitor

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6 Messages

Its an Android it was working good I dont know what happened

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2 hours ago

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XfinityJeff

Official Employee

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940 Messages

@user_e6iob4 are you using the Google messages app, and if so, have you checked to make sure that the app and the phones' software is up-to-date?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 hours ago

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user_e6iob4

Visitor

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6 Messages

2 hours ago

Everything is upto date

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XfinityJeff

Official Employee

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940 Messages

@user_e6iob4 if you go in to the messages app on the phone, select the three dots in the upper right-hand corner, select Settings, and select Chat features, does the status show connected?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 hours ago

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