Visitor
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1 Message
Provisioning xfinity mobile services was in complete
Nothing on my exfinity mobile servics is working, provisioning hung half way and now no t tgetting my full services all messaging and texting apps fail to send or recieve text message or instant messaging RCS SSM and SMS all fail to send or recieve messages, myh service need to be reset reprovisioning failed, reset and start over or Im cancelling service this has gone on for weeks now and yopu keep billing me which will all be back charged back to exfinity.
XfinityJanelle
Official Employee
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2.2K Messages
4 hours ago
Hey @user_hybrid_angel , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your Xfinity mobile service. I would be more than happy to offer my assistance looking into this further for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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